Shipping
1. The freight cost for orders Excludes Remote Areas as well as some rural and out lying areas. Our service executive shall contact you shortly after you place orders if you are in a remote areas. To obtain the shipping rates applicable to your address.
2. Standard freight charges do NOT include lifting off (unloading) from transport delivery vehicles where the total weight of goods exceeds 50kg, If you are unable to provide appropriate lifting please contact us for a quote on delivery that includes unloading.
3. Residential delivery for heavy package (Over 30kg) would have extra cost, you will be contacted with the Fee, or we deliver package to nearest fright depot.
4. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
5. Buyers must agree with the above postage and handling terms before purchase. Thank you very much for your kind understanding.
Returns
1. 10 Day acceptance period from date of delivery. Damage claims and order discrepancies will not be accepted after this time.
2. You must obtain a KANG Industrial issued RGA number PRIOR to returning any materials.
3. Please ensure returned goods are well packaged and include the parts/invoice as requested
4. Altered items are not eligible for return.
5. Buyer is responsible for all shipping charges.
6. We reserve the right to charge a minimum 15% restocking fee and in addition charge for "making good" any damaged or used items returned including items damaged in transit.
Warranty
1. KAKA Industrial provides 12 months warranty for this product from the date of purchase.
2. Please note that this warranty does not apply to defects due directly or indirectly to misuse, abuse, alterations, lack of maintenance or consumable parts.
3. The original end-user must give written notice to Seller of any suspected defect in the Goods prior to the expiration of the warranty period.